We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and hassle-free returns process. Please review the following guidelines and instructions to initiate a return:
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Certain products, such as intimate apparel or personalized items, may be non-returnable for hygiene or customization reasons. Please check the product description or contact our customer service for more information.
- Returns must be initiated within [X] days from the date of delivery.
- Late returns may be subject to refusal or a restocking fee.
- Contact our customer service team to request a return authorization. Provide your order details and the reason for the return.
- Once your return is approved, you will receive a return authorization number and further instructions.
- Package the item securely, including all original accessories, documentation, and a copy of the invoice or order confirmation.
- Clearly mark the return authorization number on the package.
- Ship the item back to the designated return address using a trackable shipping method. We recommend obtaining insurance to cover any potential loss or damage during transit.
- Upon receiving and inspecting the returned item, we will process your refund.
- Refunds will be issued using the original payment method.
- Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.
- Depending on your payment provider, it may take some time for the refund to be reflected in your account.
- If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- In the case of receiving a damaged or defective item, please contact our customer service immediately. We will assist you in resolving the issue promptly.
For any further inquiries or assistance regarding returns, please contact our customer service. We are here to help and ensure your satisfaction.